Over the last 20 years, the Construction & Infrastructure division has incorporated social-technical work into its service delivery framework, working on interventions related to social, urban and housing development.

This activity takes place in the public and private sectors. The main sectors include industries, commercial and financial companies, tourism and hospitality companies, educational institutions, religious organizations, construction companies and contractors, mixed economy companies and federal, state and municipal governments.

"To the Construction & Infrastructure division of Bureau Veritas, Social Technical Work is the main vector for the success of the programs and projects managed by it”.

SOCIAL TECHNICAL WORK: PARTICIPATORY AND INTEGRATING APPROACH

Over the last 20 years, Bureau Veritas Social Technical Work has become well known and is currently being developed through the adoption of an integrated management model in housing of social interest (HIS – Habitação de Interesse Social), focusing on two primary modalities of public intervention:

• Urbanization and regularization of precarious settlements
• Housing Production

Commitment to the beneficiary population and methodological innovation with a participatory and integrative approach are the marks of Social Technical Work in “HIS”. On the one hand, it promotes a set of social actions and projects, aimed at ensuring the sustainability of interventions, valuing the physical and social investments applied, as well as complying with the guidelines of the main agencies that promote policies and urban-housing programs: social management of the intervention; mobilization and social and / or condominial organization; Community communication; health, environmental and patrimonial education; and inclusion and socioeconomic development. On the other hand, based on the characteristics, objectives and development of each project, it continuously promotes a process of monitoring and evaluating of results.

INTEGRATED MANAGEMENT OF HOUSING WITH SOCIAL INTEREST (HIS)

The Bureau Veritas Infrastructure & Construction division develops an integrated management model consisting of an articulated set of procedures and practices for meeting the guidelines, objectives, goals and actions related to the planning and execution of programs of housing with social interest.

The integrated social management system permeates all stages of housing programs, articulating the technical areas and agents involved in the execution of strategic actions aimed at ensuring the quality of housing, occupancy, community organization and the socioeconomic and sustainable development of interventions.

"Integrated Management in Housing of Social Interest (HIS): diagnosis, planning, resource management and execution of strategic actions in urbanization processes, land regularization and social condominial organization"

The careful analysis of each project combines with the extensive repertoire of technological and methodological solutions developed by the company in its long experience of managing urbanization processes and regularization of precarious settlements; technical support in the operationalization of housing service; of social and condominial organization; and social-technical work advice.

Having as its main axes the participation and social organization, health, environmental and patrimonial education and the generation of work and income directed to the beneficiary population of each program, the social-technical work of Bureau Veritas is based on the principle that the citizen must be the subject of the action and not the object of the intervention.

"The social-technical work establishes several partnerships with public and private organizations with the intention of developing actions to empower residents for the autonomous exercise of condominial administration."

I - URBANIZATION AND/OR REGULATION OF PRECARIOUS SETTLEMENTS

• recognition of leadership and representation bodies
• Social feasibility of urban projects
• Elaboration of the Social Work Plan
• Elaboration of the Social and Territorial Development Plan
• Presentation and discussion of the urban intervention proposal with the beneficiary population
• Social and territorial diagnosis, enrollment and registration of households and families
• Follow-up and technical support to the project and engineering teams
• Monitoring and technical support to families throughout the construction phase
• Elaboration and implementation of the family resettlement plan, whenever there is a need for removal
• Implementation of social projects focused on the sustainability of the intervention
• Monitoring and evaluation of all actions

II - TECHNICAL SUPPORT IN THE OPERATIONALIZATION OF HOUSING ATTENDANCE

• Demand selection and definition of the target group based on current legislation, regulations and criteria specific to each housing program
• Scheduled Technical Assistance (ATP) to potentially beneficiary families for guidance and clarification of doubts
• Collection and analysis of data registration and analysis to enable beneficiaries
• Operationalization of drawing of housing unit, signing of contract and delivery of property

III - ORGANIZACIÓN SOCIAL Y DE CONDOMINIO EN "HIS"

• Desempeño técnico en las fases de pre ocupación, ocupación y post ocupación
• Diagnóstico social y territorial.
• Elaboración del Plan de Trabajo Social
• Elaboración del Plan de Desarrollo Social y Territorial
• Implementación de acciones y proyectos sociales y educativos que apunten a apoyar el proceso de adaptación de las familias a las nuevas viviendas.
• Administración social y municipal y capacitación simultánea de residentes para la gestión social, administrativa, financiera y patrimonial de sus condominios.
• Implementación de proyectos sociales enfocados en la sostenibilidad de la intervención.
• Monitoreo y evaluación de todas las acciones

IV – SOCIAL TECHNICAL WORK CONSULTANCY

• Diagnosis and formulation of technical proposals to optimize the results of social programs or policies, focusing on the objectives and goals of public intervention
• Support for the formation of a multidisciplinary technical team and/or the improvement of professional skills, from the social context, environment and modality of public intervention

The plant nursery school of the Pantanal Project has trained more than 100 inhabitants in gardening, landscaping, and urban agriculture fields.